Aftercare
Returns & Exchanges
If something isn't quite right, you have thirty days to send it back. The process is designed to be considered, transparent and entirely self-service — no waiting on email, no back-and-forth.
The Essentials
Return Window
From date of delivery
30 Days
Condition
Unworn, unused, original packaging
Tags On
Refund
To original payment method
5 Business Days
How to Raise a Return
Sign in to your account
Open your account page, locate the order and tap Raise return.
Tell us what happened
A short reason helps us improve. Choose the item, describe the issue, and note whether you'd like a refund or exchange.
Attach the evidence
Enter the courier's airway bill (AWB) number and attach two clear photos: the sealed return parcel and the label affixed to it.
Drop off & await refund
Post the parcel at your nearest courier. Once received, refunds are processed to your original payment method within five business days.
Required Evidence
All three protect you if the parcel is lost in transit.
A Note on Exceptions
Final-sale items, intimates, personalised pieces and gift cards fall outside this policy and cannot be returned. For anything unusual — a gift, a delayed parcel, a damaged arrival — write to info@polohill.me or ask our concierge.